When an organization has been let down with the outsourcing and deployment of teams across the globe – and the payroll infrastructure that goes with it – winning the trust back is a tough task yet was imperative for PEO company Portas Global.
A global solutions company for the energy industry (that has requested anonymity), had on-boarded a company to remove the stifling work load of staff payroll for teams who had been recruited across the UK and Europe, but in a matter of months, things started to go wrong.
A spokesperson for the company said: “The entire function had fallen apart and became counterproductive for us.
“Very quickly it became evident that the company who we had entrusted to pay our staff couldn’t fulfil the job correctly – incorrect tax calculations were taking place and country-by-country employment and compliance rules were seemingly unknown.”
“As a team we had to stop what we were doing to sort everything out so that our staff overseas were being paid the right amount and on time – a job that demanded so much of our time, energy and effort during that particular period.”
Portas Global’s Change Solution
Errors aside, with the company expanding at a rapid pace across the US, UK and Europe, the organization still needed a partner to manage staff placement and payroll, and importantly, to ensure that there were points of contact for staff in each home country.
Portas Global’s straightforward and practical approach to global employment impressed the HR team in the first instance, with a no-jargon and plain English approach that was refreshing.
The spokesperson adds: “There was something about Portas that just clicked with me. The company’s use of industry language, price point and easy-to-understand action plan ticked all of the boxes and after speaking with Carlos and Chris I knew that we would be in much better hands for change.”
Fast forward eight months and the company’s payroll operations run like clockwork. “It’s just so easy to do business with Portas. The response time is great, and nothing is ever too much trouble. Our overseas teams get paid on time, first time, and the tax calculations are accurate too.
“We had our fingers burned in the first instance but Portas Global has certainly shifted the goal posts for us and we wouldn’t consider going with any other provider. The team has saved us a considerable amount of time, and going forward as we expand, we’re glad to have them on board as our partner.”
Carlos Ruiz, Managing Director of Portas Global says: “This company isn’t the first organization to have issues with other providers and certainly won’t be the last. The complex nature of our business means that we have had many similar issues and where we have had to step in to address errors.
“That said, we were able to help turn a challenging time into one where we have been able to free up a considerable amount of time and energy for the US-based HR team and become a true global extension of their in-house HR operations.
“They’re great people to do business with and it’s a pleasure to be their Global PEO partner.”